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Feedback: Even across the ocean, service was very prompt. Every email I sent was returned expeditiously! Using Messenger really helps out to have someone directly to talk to. If the delivery is as wonderful as the order service...I will be much indebt. Thank you much!
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Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 5; Website Functions - 4; Website User Friendliness - 4; Product Quality - - ; Shopping Experience - 5; Overall Experience - 5;
Suggestion: A few time, the site did not let me continue to complete payment for the order requested...but somehow it worked today. Everything so far have be spectacular! Thank you again!
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Feedback:
-- di zheng
Ratings: Customer Care Friendliness - -
; Customer Care Efficiency
- -; Website Design - -; Website Functions - -; Website User Friendliness - -; Product Quality - - ; Shopping Experience - -; Overall Experience - -;
Suggestion:
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Feedback:
-- ZHENG DI
Ratings: Customer Care Friendliness - -
; Customer Care Efficiency
- -; Website Design - -; Website Functions - -; Website User Friendliness - -; Product Quality - - ; Shopping Experience - -; Overall Experience - -;
Suggestion:
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Feedback:
-- Katie Bellas
Ratings: Customer Care Friendliness -
; Customer Care Efficiency
- ; Website Design - ; Website Functions - ; Website User Friendliness - ; Product Quality - ; Shopping Experience - ; Overall Experience - ;
Suggestion:
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Feedback:
-- Lydia & Thomas Otto
Ratings: Customer Care Friendliness - 4
; Customer Care Efficiency
- 4; Website Design - 3; Website Functions - 3; Website User Friendliness - 3; Product Quality - ; Shopping Experience - ; Overall Experience - ;
Suggestion:
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Feedback: We have used Japan Roses several times. We had an incorrect address, our family member had moved and their customer service was very quick to contact us to get the correct delivery address.
-- Karoly Wild
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 5; Website Functions - 5; Website User Friendliness - 5; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion:
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Feedback: made the shopping experience fast and easy, which i thought was going to be hard considering i was from canada
-- Robert Bravo
Ratings: Customer Care Friendliness - -
; Customer Care Efficiency
- -; Website Design - 4; Website Functions - 4; Website User Friendliness - 4; Product Quality - 5 ; Shopping Experience - 4; Overall Experience - 4;
Suggestion:
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Feedback: Perfect! Thank you so much!!
-- James B. Mehl
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 4; Website Functions - 4; Website User Friendliness - 4; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion:
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Feedback: easy and fast... wonderfull
-- Paumelle Thomas
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 3; Website Functions - 4; Website User Friendliness - 4; Product Quality - 4 ; Shopping Experience - 4; Overall Experience - 5;
Suggestion:
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Feedback: Customer service was great and got my custom order sorted out quickly.
-- Aaron Callicrate
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 5; Website Functions - 5; Website User Friendliness - 5; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion:
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Feedback:
-- Sergey Gorelik
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- -; Website Design - 5; Website Functions - 5; Website User Friendliness - 5; Product Quality - - ; Shopping Experience - -; Overall Experience - -;
Suggestion:
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Feedback:
-- PLIER Thibault
Ratings: Customer Care Friendliness - 4
; Customer Care Efficiency
- 4; Website Design - 4; Website Functions - 4; Website User Friendliness - 4; Product Quality - 4 ; Shopping Experience - 4; Overall Experience - 4;
Suggestion:
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Feedback: Thank you. Your website was simple and easy to use. Much appreciated!
-- Ricky & Nancy Rose, and Taylor
Ratings: Customer Care Friendliness - -
; Customer Care Efficiency
- -; Website Design - 5; Website Functions - 5; Website User Friendliness - 5; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion: show delivery date after it is selected. I clicked this a few times, because page refreshed without the date showing
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Feedback:
-- Aleks Uvarov
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 5; Website Functions - 5; Website User Friendliness - 5; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion:
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Feedback:
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Ratings: Customer Care Friendliness -
; Customer Care Efficiency
- ; Website Design - 3; Website Functions - 3; Website User Friendliness - 3; Product Quality - ; Shopping Experience - ; Overall Experience - ;
Suggestion:
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Feedback:
-- Kim
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 5; Website Functions - 5; Website User Friendliness - 5; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion:
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Feedback: Having an English option makes sending flowers to friends in Japan very easy! Thank you!
-- ANDREW STEWART
Ratings: Customer Care Friendliness -
; Customer Care Efficiency
- ; Website Design - 4; Website Functions - 5; Website User Friendliness - 4; Product Quality - ; Shopping Experience - 5; Overall Experience - 5;
Suggestion:
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Feedback:
-- satkar tamang
Ratings: Customer Care Friendliness -
; Customer Care Efficiency
- ; Website Design - ; Website Functions - ; Website User Friendliness - ; Product Quality - ; Shopping Experience - ; Overall Experience - ;
Suggestion:
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Feedback:
-- Alex BARATELLA
Ratings: Customer Care Friendliness -
; Customer Care Efficiency
- ; Website Design - ; Website Functions - ; Website User Friendliness - ; Product Quality - ; Shopping Experience - ; Overall Experience - ;
Suggestion:
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Feedback:
-- Jiwen Ye
Ratings: Customer Care Friendliness - 4
; Customer Care Efficiency
- 4; Website Design - 3; Website Functions - 4; Website User Friendliness - 4; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion:
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